I too have e-mailed three times in the last two months with no response whatsoever. I initially read about the organization on Barkpost. I send care packages to military men & women overseas and am very involved in dog rescue here in the States. Thought I'd love to combine the two and send needed items to the handler and dog teams overseas. To that effect, I requested that all my Christmas gifts be things from off the "needed items" list. I now have 3 huge boxes of dog items off the list and nowhere to send them. I would prefer to send them directly to the teams. So far I'm not impressed with this organization at all. This is my last attempt, then the items will be going to my local humane society.